Our sites
Every site in the organization, by name, for August 2026, against the median and middle half of all 6 of the organization's sites. A group needs 3 sites before it shows its own median.
Every region and division. August 2026. Sorted by site name, Z to A. Printed Oct 6, 2026, 9:43 PM CDT for Jordan Reyes.
What these numbers mean
- Days in A/R (lower is better)
- Total A/R at month end divided by average daily gross charges over the last three months. Every extra day is cash the practice has earned but cannot use. It is usually the first number a lender or a new managing partner asks for.
- Initial denial rate (lower is better)
- Claims denied on first submission divided by claims submitted in the month, as a percent. Each denial is rework: someone has to find the reason, fix the claim and send it again. A rising rate is usually a front desk or coding problem that is cheaper to fix early.
- No-show rate (lower is better)
- No-show appointments divided by all booked appointments in the month, as a percent. An empty slot is a visit that cannot be billed and a patient who did not get care. Reminder calls and overbooking rules are tuned against this number.
- Visits per provider per day (higher is better)
- Completed visits divided by provider clinic days worked in the month. It is the clearest read on capacity. A low number with a long waiting list usually points at scheduling templates, not at the providers.
- Net collection rate (higher is better)
- Payments divided by (charges minus contractual adjustments), as a percent. This is the money left on the table after the contracts are honored. Well run practices sit in the high nineties; every point below is revenue already earned and never received.
- Median, middle half, top and bottom quarter
- The median is the middle site that month. The middle half runs from the site a quarter of the way up to the site three quarters of the way up. Top quarter means better than three quarters of the organization's sites, whichever way the number runs; bottom quarter means worse than three quarters of them.
The whole organization
Every active site, the yardstick each site below is placed against.
| Number | Best quarter | Median | Worst quarter | Sites |
|---|---|---|---|---|
| Days in A/R | 38 | 39 | 42 | 6 |
| Initial denial rate | 6.8% | 7.6% | 8.6% | 6 |
| No-show rate | 5.8% | 6.6% | 6.8% | 6 |
| Visits per provider per day | 23.0 | 21.7 | 20.5 | 6 |
| Net collection rate | 95.9% | 95.7% | 95.3% | 6 |
- Days in A/RMedian 39, middle half 38 to 42, 6 sites
- Initial denial rateMedian 7.6%, middle half 6.8% to 8.6%, 6 sites
- No-show rateMedian 6.6%, middle half 5.8% to 6.8%, 6 sites
- Visits per provider per dayMedian 21.7, middle half 20.5 to 23.0, 6 sites
- Net collection rateMedian 95.7%, middle half 95.3% to 95.9%, 6 sites
East Region
3 sites. The last two rows are this group’s own median and middle half.
| SiteZ to A | A/R days | Denials | No-shows | Visits/day | Collected |
|---|---|---|---|---|---|
| Main CampusPrimary care, East Region, TN | 32Top quarter | 6.1%Top quarter | 5.5%Top quarter | 23.2Top quarter | 97.4%Top quarter |
| Jefferson ParkPrimary care, East Region, TN | 38Top quarter | 6.8%Top quarter | 6.8% | 20.4Bottom quarter | 96.0%Top quarter |
| Eastgate Family CarePrimary care, East Region, TN | 40 | 10.6%Bottom quarter | 8.9%Bottom quarter | 19.5Bottom quarter | 95.6% |
| Group median | 38 | 6.8% | 6.8% | 20.4 | 96.0% |
| Group middle half | 35 to 39 | 6.5% to 8.7% | 6.2% to 7.9% | 20.0 to 21.8 | 95.8% to 96.7% |
- Main CampusPrimary care, East Region, TN
- Days in A/R
- 32Top quarter
- Denial rate
- 6.1%Top quarter
- No-shows
- 5.5%Top quarter
- Visits per day
- 23.2Top quarter
- Collections
- 97.4%Top quarter
- Jefferson ParkPrimary care, East Region, TN
- Days in A/R
- 38Top quarter
- Denial rate
- 6.8%Top quarter
- No-shows
- 6.8%
- Visits per day
- 20.4Bottom quarter
- Collections
- 96.0%Top quarter
- Eastgate Family CarePrimary care, East Region, TN
- Days in A/R
- 40
- Denial rate
- 10.6%Bottom quarter
- No-shows
- 8.9%Bottom quarter
- Visits per day
- 19.5Bottom quarter
- Collections
- 95.6%
- Group median and middle half
- Days in A/R: 38 (35 to 39)
- Denial rate: 6.8% (6.5% to 8.7%)
- No-shows: 6.8% (6.2% to 7.9%)
- Visits per day: 20.4 (20.0 to 21.8)
- Collections: 96.0% (95.8% to 96.7%)
West Region
3 sites. The last two rows are this group’s own median and middle half.
| SiteZ to A | A/R days | Denials | No-shows | Visits/day | Collected |
|---|---|---|---|---|---|
| StonebridgePrimary care, West Region, TN | 42 | 8.2% | 6.6% | 21.0 | 95.2%Bottom quarter |
| Riverside OrthopedicsSpecialty care, West Region, TN | 44Bottom quarter | 8.7%Bottom quarter | 4.0%Top quarter | 25.6Top quarter | 95.7% |
| RiverbendPrimary care, West Region, VA | 38Top quarter | 6.9% | 6.5% | 22.4 | 95.1%Bottom quarter |
| Group median | 42 | 8.2% | 6.5% | 22.4 | 95.2% |
| Group middle half | 40 to 43 | 7.6% to 8.5% | 5.3% to 6.6% | 21.7 to 24.0 | 95.2% to 95.5% |
- StonebridgePrimary care, West Region, TN
- Days in A/R
- 42
- Denial rate
- 8.2%
- No-shows
- 6.6%
- Visits per day
- 21.0
- Collections
- 95.2%Bottom quarter
- Riverside OrthopedicsSpecialty care, West Region, TN
- Days in A/R
- 44Bottom quarter
- Denial rate
- 8.7%Bottom quarter
- No-shows
- 4.0%Top quarter
- Visits per day
- 25.6Top quarter
- Collections
- 95.7%
- RiverbendPrimary care, West Region, VA
- Days in A/R
- 38Top quarter
- Denial rate
- 6.9%
- No-shows
- 6.5%
- Visits per day
- 22.4
- Collections
- 95.1%Bottom quarter
- Group median and middle half
- Days in A/R: 42 (40 to 43)
- Denial rate: 8.2% (7.6% to 8.5%)
- No-shows: 6.5% (5.3% to 6.6%)
- Visits per day: 22.4 (21.7 to 24.0)
- Collections: 95.2% (95.2% to 95.5%)
Each value is placed against the whole organization: top quartile means better than three quarters of the organization's sites that month, whichever way the number runs. Open a site for its twelve months, what to look at first and what to try.