Demonstration: fictional organization, synthetic data.
ParvinCorpPractice Benchmark

Jordan Reyes, Benchmark Administrator, Corporate Office.

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Eastgate Family Care

Ridgeline Medical Group, East Region, Primary care, TN. Each number against the median and middle half of the organization's sites, newest month August 2026.

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Eastgate Family Care only. Twelve months to August 2026, newest first. Printed Oct 6, 2026, 9:42 PM CDT for Jordan Reyes.

August 2026: 3 of 5 numbers need attention. Start with initial denial rate (10.6%, bottom quartile and rising).

Where to look first

Bottom quartile of the organization's sites, or worse than its median and still getting worse.

  • Initial denial rate: 10.6%

    Bottom quartile, 3.0 points from the organization median, and worse than three months ago. Each denial is rework: someone has to find the reason, fix the claim and send it again. A rising rate is usually a front desk or coding problem that is cheaper to fix early.

    What to try first

    • Pull last month's denials and group them by reason and by payer; the top three reasons usually explain most of the total.
    • Confirm insurance eligibility and coverage for every patient before the visit, not after the claim comes back.
    • Have a coder review a sample of claims for the five most billed visit codes to catch errors that repeat.
  • No-show rate: 8.9%

    Bottom quartile, 2.3 points from the organization median. An empty slot is a visit that cannot be billed and a patient who did not get care. Reminder calls and overbooking rules are tuned against this number.

    What to try first

    • Look at which days, times and appointment types are missed most often; the pattern is usually narrow.
    • Send a reminder two days before each visit and a second one the day before, by text where patients have agreed to it.
    • Keep a short list of patients who can come in at short notice, so a missed slot can still be filled.
  • Visits per provider per day: 19.5 visits

    Bottom quartile, 2.2 visits from the organization median. It is the clearest read on capacity. A low number with a long waiting list usually points at scheduling templates, not at the providers.

    What to try first

    • Compare each provider's template with the visits actually booked to find slots that are blocked or rarely used.
    • Time a handful of visits from arrival to departure to see where rooms and staff sit idle.
    • Count the same day openings that go unfilled and check whether the front desk can book into them.

Days in A/R

Lower is better. Worse than the organization median in 11 of the last 12 months. Total A/R at month end divided by average daily gross charges over the last three months.

354147Oct 25Dec 25Feb 26Apr 26Jun 26Aug 26
This site Organization median Middle half of sitesBetter is up.
MonthThis siteMedianAgainst it
Aug 264039Worse, 6 months running
Jul 264441
Jun 264442
May 264039
Apr 264340
Mar 264241
Feb 264040Level
Jan 264341Worse, 5 months running
Dec 254642
Nov 254342
Oct 254241
Sep 254241

Initial denial rate

Lower is better. Worse than the organization median in 9 of the last 12 months. Claims denied on first submission divided by claims submitted in the month, as a percent.

6.4%8.5%10.6%Oct 25Dec 25Feb 26Apr 26Jun 26Aug 26
This site Organization median Middle half of sitesBetter is up.
MonthThis siteMedianAgainst it
Aug 2610.6%7.6%Worse, 9 months running
Jul 2610.2%7.7%
Jun 269.9%7.5%
May 269.3%7.4%
Apr 269.2%7.3%
Mar 268.4%7.2%
Feb 268.1%7.1%
Jan 267.5%7.2%
Dec 258.1%7.5%
Nov 257.1%7.2%Better, 3 months running
Oct 256.9%7.1%
Sep 256.6%7.0%

No-show rate

Lower is better. Worse than the organization median in 12 of the last 12 months. No-show appointments divided by all booked appointments in the month, as a percent.

5.5%7.7%9.9%Oct 25Dec 25Feb 26Apr 26Jun 26Aug 26
This site Organization median Middle half of sitesBetter is up.
MonthThis siteMedianAgainst it
Aug 268.9%6.6%Worse, 12 months running
Jul 268.9%7.0%
Jun 269.6%6.5%
May 269.3%6.7%
Apr 269.9%6.4%
Mar 269.3%7.2%
Feb 269.7%6.7%
Jan 269.5%6.9%
Dec 259.3%6.5%
Nov 259.2%7.0%
Oct 259.8%6.7%
Sep 259.5%6.8%

Visits per provider per day

Higher is better. Worse than the organization median in 12 of the last 12 months. Completed visits divided by provider clinic days worked in the month.

18.921.023.0Oct 25Dec 25Feb 26Apr 26Jun 26Aug 26
This site Organization median Middle half of sitesBetter is up.
MonthThis siteMedianAgainst it
Aug 2619.521.7Worse, 12 months running
Jul 2620.321.4
Jun 2619.921.3
May 2619.921.9
Apr 2619.821.8
Mar 2619.121.5
Feb 2619.222.0
Jan 2618.921.5
Dec 2519.721.8
Nov 2520.221.5
Oct 2518.921.7
Sep 2519.021.5

Net collection rate

Higher is better. Worse than the organization median in 8 of the last 12 months. Payments divided by (charges minus contractual adjustments), as a percent.

95.3%96.1%96.9%Oct 25Dec 25Feb 26Apr 26Jun 26Aug 26
This site Organization median Middle half of sitesBetter is up.
MonthThis siteMedianAgainst it
Aug 2695.6%95.7%Worse
Jul 2695.7%95.7%Level
Jun 2695.6%95.9%Worse
May 2696.2%96.0%Better
Apr 2695.6%95.9%Worse, 5 months running
Mar 2696.1%96.2%
Feb 2695.9%96.1%
Jan 2695.9%96.2%
Dec 2595.6%96.2%
Nov 2596.0%96.0%Level
Oct 2595.7%96.1%Worse
Sep 2596.3%96.3%Level